alert

Travel Advisory

Here are a few things you should know before you  take-off on your next trip. Stay up to date with TSA delays, airport parking, and weather alerts .

We are committed to your health and safety. Learn more here.

Winter Storm Viola – February 18, 2021 through February 20, 2021

With the expected impact to travel conditions from Winter Storm Viola moving across the northeastern United States, Airstar has enacted the following guidelines aimed at assisting customers scheduled to travel between Thursday, February 18, 2021 and Saturday, February 20, 2021 to/from/through the following cities:

  • Albany, NY (ALB)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Islip, NY, (ISP)
  • Newark, NJ, (EWR)
  • LaGuardia, NY (LGA)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • Trenton, NJ (TTN)
  • Washington, DC – Dulles (IAD)
  • Washington, DC – National (DCA)

Customers who are ticketed to travel between Thursday, February 18, 2021 and Saturday, February 20, 2021 who purchased tickets on or before Wednesday, February 17, 2021, may make one itinerary change – rules/restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements will be waived.

Travel must be completed no later than Wednesday, March 3, 2021. Origin and destination cities may be changed. Customers whose flights are cancelled may request a refund.

Winter Storm Uri 3 – February 16, 2021 through February 19, 2021

With the expected impact to travel conditions from Winter Storm Uri moving through the central United States, Airstar has enacted the following guidelines aimed at assisting customers scheduled to travel between Tuesday, February 16, 2021 and Friday, February 19, 2021 to/from/through the following cities:

  • Austin, TX (AUS)
  • Bentonville, AR (XNA)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dallas/Ft. Worth, TX (DFW)
  • Houston, TX (IAH)
  • Indianapolis, IN (IND)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Louisville, KY (SDF)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Trenton, NJ (TTN)

Customers who are ticketed to travel between Tuesday, February 16, 2021 and Friday, February 19, 2021 who purchased tickets on or before Monday, February 15, 2021, may make one itinerary change – rules/restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements will be waived.

Travel must be completed no later than Wednesday, March 3, 2021. Origin and destination cities may be changed. Customers whose flights are cancelled may request a refund.

Winter Storm Uri 2 – February 16, 2021 through February 18, 2021

With the expected impact to travel conditions from Winter Storm Uri moving through the central United States, Airstar has enacted the following guidelines aimed at assisting customers scheduled to travel between Tuesday, February 16, 2021 and Thursday, February 18, 2021 to/from/through the following cities:

  • Austin, TX (AUS)
  • Bentonville, AR (XNA)
  • Dallas/Ft. Worth, TX (DFW)
  • Houston, TX (IAH)
  • Dallas/Ft. Worth, TX (DFW)
  • Houston, TX (IAH)
  • Little Rock, AR (LIT)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Nashville, TN (BNA)
  • Memphis, TN (MEM)

Customers who are ticketed to travel between Tuesday, February 16, 2021 through Thursday, February 18, 2021 who purchased tickets on or before Friday, February 12, 2021, may make one itinerary change – rules/restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements will be waived.

Travel must be completed no later than Wednesday, March 3, 2021. Origin and destination cities may be changed. Customers whose flights are cancelled may request a refund.

Winter Storm Uri – February 13, 2021 through February 15, 2021

With the expected impact to travel conditions from Winter Storm Uri moving through the central United States, Airstar has enacted the following guidelines aimed at assisting customers scheduled to travel between Saturday, February 13, 2021 and Monday, February 15, 2021 to/from/through the following cities:

  • Denver, CO (DEN)
  • Colorado Springs, CO (COS)
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Houston, TX (IAH)
  • Little Rock, AR (LIT)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Tulsa, OK (TUL)

Customers who are ticketed to travel between Saturday, February 13, 2021 and Monday, February 15, 2021 who purchased tickets on or before Friday, February 12, 2021, may make one itinerary change – rules/restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements will be waived.

Travel must be completed no later than Wednesday, March 3, 2021. Origin and destination cities may be changed. Customers whose flights are cancelled may request a refund.

As required by federal law, the Centers for Disease Control (CDC) Order and Transportation Security Administration (TSA) Security Directive, all* passengers and employees must wear a face covering over nose and mouth throughout the Airstar travel experience including at ticket counters, gate areas, baggage claim and onboard all flights. Face coverings are not required for children under the age of 2. Face coverings must fit snugly over your nose and mouth and be secured under the chin. Open-chin triangle bandanas, face coverings containing vents, valves or mesh material, and face shields are not acceptable as face-coverings. This level of protection is important for everyone’s well-being. Not wearing an approved face covering is a violation of federal law and you may lose future travel privileges on Airstar.

* Persons with a disability who cannot wear a mask, or cannot safely wear a mask, because of that disability as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.) can apply for a face mask exemption. To learn about pre-travel exemption requirements, click here. This is a narrow exception that includes a person with a disability who cannot wear a mask for reasons related to the disability. It is not meant to cover persons for whom mask-wearing may only be difficult.

To help ensure the well-being of everyone onboard, a non-invasive temperature screening using a touchless thermometer will be taken at the gate for all passengers and crew.

Anyone with a temperature of 100.4 degrees Fahrenheit or higher will not be able to board the plane. If time allows, we will give customers the opportunity to rest before receiving a second check. If the second temperature screening is 100.4 degrees or higher, our team will help the customer to rebook travel on a later date when they are feeling better.

For Domestic Travel
There may be local and regional COVID health and safety measures in effect at your destination. Please make sure you review before travel. For travel to, or within, the U.S., please visit the  CDC State and Territorial Health website for up-to-date restrictions on each U.S. state and territory.
For International Travel
There may be COVID health and safety measures in effect at your destination. Please make sure you review before travel. For international arrivals, you can find the latest country-specific information through the U.S.  Department of State website.

All Passengers Arriving From A Foreign Country To The US
  1. The Centers for Disease Control and Prevention (CDC) issued an Order on January 12, 2021 requiring proof of a negative COVID-19 test or documentation of having recovered from COVID-19 for all air passengers arriving from a foreign country to the US. This Order will be effective on January 26, 2021. More info.
  2. Required Forms: All air passengers arriving from a foreign country to the US will be required to complete an attestation form, which can be found here. Please complete the form and it will be automatically updated to your itinerary.

Dominican Republic Travel Restrictions

  • Testing: Travelers may be subject to temperature checks and testing upon arrival.
  • Quarantine: There are currently no quarantine requirements.
  • Required Forms: All travelers will be required to complete a Health Form, which will be provided to travelers once they have boarded their aircraft. More information can be found at https://www.godominicanrepublic.com/newsroom/coronavirus

El Salvador Travel Restrictions

  • Testing: All arriving travelers are required to provide a negative COVID-19 PCR test result, which has been taken within 72 hours of travel.
  • Quarantine: There are currently no quarantine requirements.
  • Required Forms: There are currently no form requirements.

Guatemala Travel Restrictions

  • Testing: All travelers, 10 years of age and older, entering Guatemala are required to provide a negative COVID-19 PCR or SARS Antigen test result (taken via nasal swab), which has been taken within 96 hours of travel. If a traveler does not have a test result, they will be required to be tested upon arrival at their own expense ($25).
  • Quarantine: There are currently no quarantine requirements.
  • Required Forms: All arriving travelers must complete the required Health Form

Mexico Travel Restrictions

  • Testing: Testing requirements are dependent on required Health Questionnaire.
  • Quarantine: Quarantine requirements are on required dependent on Health Questionnaire.
  • Required Forms: All travelers are required to complete a Health Questionnaire and may subject to additional screening upon arrival.

Puerto Rico Travel Restrictions

  • Testing: All travelers must provide a negative COVID-19 viral test result, which has been taken within 72 hours of travel.
  • Quarantine: If a negative COVID-19 viral test is not provided; the traveler will be required to quarantine for 14 days or for the duration of their trip (whichever is shorter).
  • Required Forms: Arriving travelers must complete a Travel Declaration Form from the Puerto Rico Health Department.

USVI Travel Restrictions

  • Testing: Every traveler aged five and older who enters the U.S. Virgin Islands is required to complete and submit a negative COVID-19 result via the USVI Travel Screening Portal. Both molecular (taken within 5 days of travel) and antibody (taken with 4 months of travel) test results will be accepted. Travelers may be subject to additional testing upon arrival.
  • Quarantine: Quarantine may be required, which is dependent upon additional onsite screening.
  • Required Forms: Every traveler aged five and older who enters the U.S. Virgin Islands is required to complete and submit a COVID-19 test result via the USVI Travel Screening Portal.

TSA INFO

New Hand Sanitizer Regulation

TSA is now allowing passengers to bring liquid hand sanitizer up to 12oz. in carry-on bags until further notice. You should expect that containers larger than 3.4oz. will need to be screened separately, which will add some time to the checkpoint screening.

TICKET COUNTER INFO

DEN: Denver Ticket Counter Lines

Due to high passenger volume between 6:00am – 10:00am, we recommend arriving 2.5 hours before departure. To save time waiting in lines you can use our mobile app to check-in and go through the bag drop queue to drop off any checked baggage. Download our mobile app from the Apple App Store or get it on your Android from Google Play.

TERMINAL INFO

SLC: Salt Lake City Terminal Change

Airstar Airlines moved to the new terminal at the Salt Lake City International Airport.

LAX: Los Angeles Terminal Change

We have moved to Terminal 5.

IAH: Houston Terminal A Checkpoint

Checkpoint closes at 10:20pm in Terminal A.

SFO: San Francisco Terminal Move

Airstar Ticket Counters in Terminal 1 and will be moving to International Terminal A and our new ticket counters will be in the International Terminal A as well. The move has an effective date of July 23rd, 2019.

For more information, please visit:
Fly SFO Maps

CVG: Cincinnati Construction

CVG Airport is undergoing major roadway improvements near the Terminal. Please be alert for traffic flow changes and consider extra time for your departure and/or passenger pick up.

For more information, please visit:
CVG Build for Our Future

MSP: Minneapolis-St. Paul International Airport Highway 5 Construction and Terminal Move

Starting in April 2020 through October 2020, construction on Highway 5—between I-494 and Highway 62—will create closures and detours during construction. For more information, please visit https://aroundtheairport.com/

RESTRICTED ITEMS

BOOST Oxygen Bottles

Oxygen bottles such as BOOST Oxygen are considered Hazardous Materials and are not allowed aboard aircraft.

Samsung Note7 Device FAA Ban

The FAA and the U.S Department of Transportation have issued a ban on all Samsung Galaxy Note7 devices on board all aircraft in the US. You must comply with the FAA/DOT ban.

Here’s what you should keep in mind if traveling and own the banned device: Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in a carry-on bag, or in checked baggage on flights to, from, or within the United States. This ban includes all Samsung Galaxy Note7 devices (original and replacement models). More information regarding the Galaxy Note 7 ban

Personal Electric Vehicles

For safety reasons, personal electric vehicles (self-balancing scooters, electric skateboards, drift boards, hover boards and rover boards) are not allowed on any Airstar Flight.

Apple MacBook Pro Laptop Notice

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017. Not all such products sold during this period are affected. Product eligibility is determined by the product serial number. Please visit the  Apple Support Page for more information. If your Macbook Pro has this defective battery, your laptop will need to be turned off and unplugged during your flight.