TICKET TERMS AND CONDITIONS

Passengers and their baggage must be checked in at least 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights. Government-issued photo identification is required for all passengers. Passengers traveling across any international boundary are responsible for obtaining all necessary travel documents and for complying with all government immigration and custom requirements. Passengers may be denied boarding if travel documents are not in order. Passengers must be at the gate 20 minutes prior to departure for boarding or reservations are subject to cancellation.

When a seat cannot be provided due to an inadequate number of seats for the number of passengers holding confirmed reservations (overbooking), no one will be denied a seat until airport personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, passengers will be denied boarding in accordance with a particular boarding priority. With few exceptions, including failure to comply with the carrier’s check-in deadline, which is available upon request from the air carrier, persons denied boarding involuntarily are entitled to compensation governed by Federal Regulation 14 CFR 250.5. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.

Effective January 7, 2015, Airstar only accepts credit or debit cards as a form of payment for tickets and fees. Cash, personal checks, cashier’s checks, traveler’s checks and money orders are not accepted.

To view all of our baggage options and policies, please visit here.

Don't forget to review TSA's liquid rules before traveling with a bag!

Federal regulations require firearms in checked baggage be declared when baggage is presented for check-in. Firearms must be unloaded and packed in a locked, hard-sided case. Ammunition must be securely packaged in the manufacturer’s original container or equivalent and may not exceed 11 pounds (5kg) per - passenger. Firearms are not accepted on certain international flights.

An excess baggage charge will be assessed for each piece of checked baggage over any allowance based on the fare option purchased for Airstar flights. Excess baggage is subject to oversize and overweight charges for each maximum exceeded per size and weight limits discussed above. Fees may apply to special items such as antlers, bikes, etc.(refer to Sporting Equipment & Special items on our Baggage page).

Except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase. You can request a refund on your Manage My Booking page through logging into My Trip or through Airstar Reservations at 801-401-9000. If it has been more than 24 hours since you purchased your ticket, you may change or cancel your ticket, subject to the terms below, at the My Flights section of your Manage My Booking or through Airstar Reservations at 801-401-9000.

If you purchased the WORKS℠, you may visit flystarline.com and change your flight(s) without any penalty, subject to any difference in fare and/or options prices, or you may cancel and retain the value of your purchase for use within one year of the transaction date as a single-use travel credit with no residual value returned to you after use (should there be any). You may complete the Online Refund Form to have the full value returned to your purchasing card. Otherwise, if you did not purchase the WORKS, you may cancel your booking subject to applicable fee values, found here, and less any amount paid for Flight Flexibility. If you cancel your booking, your booking will retain its value for 90 days in the form of a single-use travel credit with no residual value returned to you after use (should there be any). Any amount paid for Flight Flexibility will not be retained by you should you wish to cancel your reservation, regardless of whether or not you made an itinerary change prior to your cancellation.

Tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show will result in a refund of the fare, fees, and taxes attributable to the no-show portion of the itinerary, and the application of a service charge in an amount equal to the refunded amount.

If you would like to change your itinerary date or time prior to the day of travel, you may do so on your Manage My Booking page by logging into My Trips, subject to the terms below:

- If you purchased the WORKS℠, you may apply the value of your booking to your new booking without any penalty, subject to any difference in fare and/or options prices, and with no residual value retained by you (should there be any).

- If you purchased Flight Flexibility, your first itinerary change, which must be made on the flystarline.com website or via Airstar’s mobile app, is guaranteed to  be without a change fee, subject to the terms in this section. Note that you may qualify for a change fee waiver  or $0 change fee for more than one reason, including the purchase of Flight Flexibility; regardless, your first itinerary change will be considered the use of your Flight Flexibility option. If you purchase Flight Flexibility and choose to change your flight(s), you may apply the value of your original booking  to your new itinerary without any penalty, subject to any difference in fare and/or options prices, and with no residual value retained by you (should there be any). The Flight Flexibility pricing  may not be applied to any difference in fare and/or options prices. Flight Flexibility may only be used one time in one session to make a change or changes to your itinerary, which may include both directions of a round trip, and different flight dates, as applicable and allowed by the flystarline.com website or the Airstar Airlines mobile apps, provided any combination you should wish to make for your new flights be done at the same time, and must be done on flystarline.com or on one of the Airstar Airlines mobile applications , and must be completed more than 24 hours before your flight’s departure. This offer does not extend to “splitting” reservations, when passengers on the same reservation make changes differently from one another. Any subsequent changes to the reservation will be charged the applicable fee (as detailed here), and subject to any difference in fare and/or options prices, with no residual value retained by you (should there be any). DO NOT CALL the call center or request airport agents to use your Flight Flexibility option; Flight Flexibility will not be honored by call center agents or agents at the airport; any voluntary change you make through a call center agent or airport agent will be charged the applicable fee and any subsequent change you wish to make, via flystarline.com, the Airstar mobile applications, or via call center or airport agent will also be charged the applicable fee value (as detailed here). For the sake of clarity: if you purchase Flight Flexibility and call the call center to make a change, you will be charged for the change and you will forgo any benefit from Flight Flexibility for your reservation at that point or any point later.  

- If you did not purchase the WORKS℠ or Flight Flexibility, you may apply the value of your original booking to your new booking, after paying the applicable change fee  (detailed here), and subject to any difference in fare and/or options prices, with no residual value retained by you (should there be any). Please view our pricing options regarding changing or cancelling your flight here,

CHANGES ON YOUR DAY OF TRAVEL

For changes to tickets on the day of travel, Airstar offers two options - standby travel and same-day confirmed alternate flight changes.

Standby travel

Airstar offers AIRSTAR ELITEs the opportunity to standby for an earlier or later flight on your day of travel for no fee. Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa. If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate

Same-day confirmed flight changes

Subject to availability, you may change to an earlier or later flight on the day of travel for a non-refundable fee per person found here, provided you are travelling between your ticketed origin and destination cities. However, the groups of airports below will be considered the same city for same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same-day confirmed alternate flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available by paying the applicable fee described above.

Same Day Flights to Alternative Airports:

• Washington Dulles (IAD) & Washington National (DCA)
• Chicago-O'Hare Airport (ORD), IL & Milwaukee (MKE), WI
• Lauderdale (FLL) & West Palm Beach (PBI) FL
• Los Angeles (LAX) & Orange County/Santa Ana (SNA), CA
• Madison (MSN) & Milwaukee (MKE) WI
• New York La Guardia (LGA) NY, Trenton (TTN) NJ, & Philadelphia (PHL) PA
• Orange County/Santa Ana (SNA) & San Diego (SAN), CA
• Orlando (MCO) & Tampa (TPA), FL
• Orlando (MCO) & St. Augustine (UST), FL

If you need to change the name on your ticket prior to travel, but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well as a non-refundable name change fee of $75.

Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change fee and the itinerary change fee described above will apply.

Liability for loss, delay or damage to checked baggage is limited as follows:

1. For travel wholly between U.S. points, liability shall never exceed $3,500 per ticketed passenger, except for mobility aids and devices.
2. For international travel where the Warsaw Convention applies, the liability limit is 17 Special Drawing Rights per pound or actual value, whichever is less. Carry-on baggage is limited to 332 Special Drawing Rights or actual value, whichever is less. Where the Montreal Convention applies, the liability is limited to 1,131 Special Drawing Rights per ticketed passenger. Report any irregularities involving your property such as loss, damage, or delay within 12 hours of arrival at your destination. Airstar is not liable for baggage carried in the passenger compartment of the aircraft. Airstar will not be liable for the following high value items: (i) antiques, art, art supplies, artifacts, bags made from lightweight material not designed for shipping, blueprints, books, business documents, CDs, collectibles, computer equipment (including hardware, software and all accessories), dentures, DVDs, files, food/perishables, fragile articles or other similar valuable items and commercial effects, hand and power tools, heirlooms, irreplaceable items, jewelry, keys, machinery and their parts, manuscripts, medication, medical equipment, money, musical instruments, natural fur products, negotiable papers/instruments, optics, orthodontics, orthotics, paintings/works of art, photographic/video/electronic equipment and accessories, precious metals or stones, publications, samples, securities, silverware, sound reproduction equipment, surgical supports, toys, unsuitably protected recreational and sporting equipment, (ii) articles such as tents, sleeping bags, or other items that are strapped, taped, or tied to other pieces of baggage, which may become separated as a result of normal handling during transportation, (iii) loss of or damage to protruding parts of luggage and other articles of checked baggage, including, but not limited to, wheels, feet, pockets, hanger hooks, pull handles, straps, zippers, locks, and security straps; (iv) damage arising from ordinary wear and tear, such as cuts, scratches, scuffs, stains, dents, punctures, marks, and dirt, (v) damage resulting from over-packing or misuse, and (vi) damage arising from the liquids in baggage.

Any article or hazardous material listed in the DOT Hazardous Materials Regulations: 49 CFR 175.10 or IATA Dangerous Goods Regulations and revisions and reissues thereof, will only be accepted subject to advance arrangements and in compliance with DOT Hazardous Materials Regulations: 49 CFR 175.10 or IATA Dangerous Goods Regulations. For restricted articles that may not be carried on the aircraft or packed in checked baggage, refer to: www.tsa.gov for the Permitted and Prohibited Items list.. 

In accordance with Federal regulations, all flights are non-smoking.

Tickets are valid 90 days from date of issue. Tickets purchased with the WORKS℠ are valid one year from the original date of purchase. Please note that fare tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show will result in a refund of the fare, fees, and taxes attributable to the no-show portion of the itinerary, and the application of a service charge in an amount equal to the refunded amount.

To use the value of a retained ticket credit towards a new reservation, please visit the My Trips page. Please provide your original reservation code or ticket number. We cannot exchange one ticket for multiple tickets.

Effective January 1, 1983, this notice became part of the conditions between the airline and the passenger. If there is any inconsistency between the Incorporated Terms described herein and the terms and conditions in the passenger’s ticket, these incorporated terms govern. Air transportation to be provided between points in the U.S. (including its overseas territories and possessions) is subject to the individual terms of the transporting carriers, which are herein incorporated by reference and made part of the Contract of Carriage. Foreign air transportation is governed by applicable tariffs on file with the U.S. and other governments.

Incorporated Terms may include, but are not restricted to:

1. Limits on liability for personal injury or death
2. Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage
3. Claim restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier
4. Rights of the Air Carrier to change terms of contract
5. Rules on reconfirmation of reservations, check-in times, and refusal to carry
6. Rights of the Air Carrier and limits on liability for delay or failure to perform service, including schedule change, substitution of alternate air carrier’s aircraft, rerouting, and acts of God

Individuals sitting in an exit seat must meet certain requirements and have the ability to perform exit seat duties in an emergency as listed below. Please review the safety card in the seatback pocket for additional details.

• Hear and understand instructions in English related to an emergency evacuation by a Flight Attendant without the assistance of more than a hearing aid
• Read and understand instructions in English related to an emergency evacuation without the assistance of more than contact lenses or prescription glasses
• Communicate to other passengers and crewmembers orally in English or with hand signals in the event of an emergency
• Locate, operate and stow emergency exit doors
• Assess safety conditions outside the aircraft and activate and stabilize the emergency evacuation slide
• Get around obstacles and lead other passengers from the aircraft
• Adequately assist without endangering or harming themselves. Passengers seated with and responsible for the care of small children may not sit in an exit seat
• Passengers must be at least 15 years of age or older
• Passengers must not require the use of a seatbelt extension and be free from the use of any assistive device which may impede egress from the aircraft (e.g., portable oxygen concentrator)

The email address that you provided when purchasing a ticket on flystarline.com will be automatically added to our marketing database. This database is used to communicate upcoming sales and promotions. We will also use your email address to update you regarding flight changes and other information regarding your transaction. You may opt-out of receiving communications about special offers or programs from Airstar Airlines or other information for which you subscribed by clicking on a link provided at the bottom of the email communication or by logging into your account to update your email preferences. Additional information regarding the collection of personal information can be found on our Privacy Policy page. 

The Spanish version of Airstar’s website is a translation of the original in English for information purposes only. In the case of a discrepancy, the English version of the website is the official version, and the text of the English version will prevail.

Terms and Conditions