Travel Policies

Please be advised of the following new and updated screening procedures for carry-on bags, issued by the Department of Homeland Security/Transportation Security Administration (DHS/TSA).

For all domestic and international travel, the following items must be removed from carry-on bags and placed into separate bins for X-ray screening:

• Electronics larger than a cell phone
• Liquids – please note that the 3-1-1 rule still applies

Customers may also be asked to remove food and snacks, including any type of food or drink in powdered form.

Personal electronic devices on international flights

Personal electronic devices (PEDs) larger than a cell phone are required to be removed from carry-on bags for flights traveling to the United States from international destinations.

While customers are still allowed to bring personal electronic devices on board, increased and extensive security screenings that may include interviews will be conducted in accordance with this mandated DHS/TSA security directive.

Powders on international flights

Customers traveling to the United States from international destinations may be subject to additional screening if carrying powders.

Effective as of June 30, 2018, new security measures now limit the quantity of substances in powder form in the aircraft cabin. As a general rule, a customer will not be allowed to carry on powders in a quantity exceeding that of a typical soda can (350ML/12 Fluid OZ). To avoid having these items taken during security screening, it is recommended that all powders be placed in checked bags.

There are some exceptions, including baby formula, prescribed medications, and crematory containers. For more information, please visit the DHS website.

You may pay to select your seat assignment at the time of ticket purchase. The purchase of the WORKS℠ or the PERKS℠ bundles include a seat assignment and you may choose any available seat for your flight. If you’ve already purchased your ticket, you may purchase a seat assignment on your Manage Booking page through logging into My Trips or when you check-in online within 24 hours of departure. If you do not purchase a seat assignment, one will be randomly assigned free of charge during check-in. However, your party may be separated. Find more information on our seating options. 

If you would like to change your itinerary prior to the day of travel (date changes or city changes), you may do so on your Manage My Booking page through logging into My Trip. If you purchased the ability to refund/change/cancel your ticket, which Airstar may have offered you and you may have purchased with the WORKS℠, you may visit flystarline.com and apply the value of your purchase to your new ticket without any penalty, subject to any difference in fare and/or options prices. All exchanges have no residual value when exchanged for a purchase of lesser value.  Please click here for more information. 

All exchanges have no residual value when exchanged for a purchase of lesser value.

Airstar offers two options for same-day flight changes — standby travel and same day confirmed alternative flight changes.

Standby Travel

Airstar offers Elite level members of AIRSTAR Miles the opportunity to stand by for an earlier or later flight on your day of travel for no fee. 

If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.

Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa.

Flying standby involves risk. If you are unable to get on the desired flight and miss the flight for which you were scheduled to fly, no additional transportation will be due unless you purchase a ticket. The order in which those standing by for a flight are boarded will be as determined by Airstar.

Same Day Confirmed Flight Changes

If you wish to change to an earlier or later flight on your day of travel, please review our policy here, subject to there being seats available on the desired flight. You may confirm a seat on another flight at the airport ticket counter or by calling Airstar Reservations.

Same Day Flights to Alternative Airports (Sister Cities)

Same day confirmed alternative flight changes and standby travel on eligible tickets apply to alternative flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for the same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same-day confirmed alternative flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available by paying the applicable fee.

• Birmingham (BHM) and Huntsville (HSV)
• Bloomington (BMI) and Chicago O'Hare (ORD)
• Boston (BOS), Bradley (BDL) and Providence (PVD)
• Boston (BOS), Portsmouth (PSM) and Portland, ME (PWM)
• Charleston (CHS) and Myrtle Beach (MYR)
• Charleston (CHS) and Savannah (SAV)
• Charlotte (CLT) and Raleigh-Durham (RDU)
• Chicago Midway (MDW), Chicago-O'Hare Airport (ORD), Chicago Rockford (RFD), Dane County (MSN) and Milwaukee (MKE)
• Cincinnati (CVG) and Louisville (SDF)
• Colorado Springs (COS) and Denver (DEN)
• Columbus (CMH) and Cincinnati (CVG)
• Fort Lauderdale (FLL), West Palm Beach (PBI) and Miami (MIA)
• Fort Myers (RSW) and Sarasota (SRQ)
• Harrisburg (MDT), Trenton (TTN) and Philadelphia (PHL)
• Long Island (ISP), Newark (EWR), Trenton (TTN), Philadelphia (PHL) and LaGuardia (LGA)
• Los Angeles (LAX) and Orange County/Santa Ana (SNA) and Ontario (ONT)
• Madison (MSN) and Milwaukee (MKE)
• Ontario, CA (ONT) and Palm Springs (PSP)
• Orange County/Santa Ana (SNA) and San Diego (SAN)
• Orlando (MCO) and Tampa (TPA)
• Phoenix (PHX) and Tucson (TUS)
• San Antonio (SAT) and Austin (AUS)
• San Francisco (SFO) and San Jose (SJC)
• Sarasota (SRQ) and Tampa (TPA)
• Washington-Dulles (IAD), Washington-National (DCA) and Baltimore-Washington (BWI)

If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well a $75 fee. Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change cost and the itinerary change cost described above will both apply.

To change the name on a ticket, please call Airstar Reservations at 801-401-9000.

Voluntary Ticket Cancellation

Except for tickets purchased for travel within 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours after the time of purchase. You can request a refund on your Manage Booking page through logging into My Trip. If it has been more than 24 hours since you purchased your ticket, you may cancel your ticket at the Manage Booking section:  

If you purchased the WORKS℠, you may visit flystarline.com and either apply the value of your purchase to a new ticket without any penalty, subject to any difference in fare and/or options prices or retain the value of your purchase for use within one year of the transaction date. All tickets are nonrefundable except the Works and except within 24 hours for tickets 7 days or more prior to departure. Otherwise, if you did not purchase the WORKS℠, please view our pricing options regarding changing or canceling your flight here. Each passenger’s booking will retain its value for 90 days in the form of a travel credit.

Economy tickets must be canceled prior to the departure of a flight in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure will forfeit the remaining value of the ticket.

Involuntary Ticket Cancellation

Please note that Airstar reserves the right to cancel your reservation (including continuing, connecting and return flights) without notice in the event of any of the following:

1. You do not fly a flight on the ticket or fail to show for a flight without calling to cancel.
2. You fail to check-in for your flight by the check-in cutoff. The check-in cutoff is 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
3. You are not present at the boarding gate at least 15 minutes prior to scheduled departure time, even if you have already checked in for the flight.
4. Airstar’s decision to refuse transport to a customer for any of the reasons stated in Section 3 (Refusal to Transport) of the Airstar Contract of Carriage or as otherwise provided therein.

All tickets are nonrefundable except the Works and except within 24 hours for tickets 7 days or more prior to departure.

Effective November 1, 2018, Airstar Airlines will no longer accept children traveling alone under the age of 15 yrs of age.  Any child under the age of 15 must be in the same reservation as an accompanying adult.

We’re sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer a few options described in the chart below. Please note that all tickets lose their value if the customer does not cancel prior to the scheduled departure of any ticketed flight.                                                                                             

If you are requesting a change in travel dates for one of the reasons above, please use our Document Submission Form. Submissions not meeting the specific criteria listed above may be declined. 

Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

If you need a copy of a receipt for a reservation you have purchased or for travel that is already completed, you may also request a copy of a receipt on your Manage Booking page through logging into My Trips.

We make booking directly with Airstar easy. Booking at flystarline.com will always offer the best value.

A $25 service fee per ticket is applied for each Economy Fare ticket and AIRSTAR Miles award ticket booked through our Reservations Department at 801-401-9000.

When you book with us at flystarline.com or through our Reservations Department, we will send you an email with your flight itinerary.

If you want to know about the Fees and Taxes included in the price of your airfare, here’s a quick and handy guide that covers most of our destinations. Not all fees and taxes apply to all fares, but we’ll quote you the total – inclusive of the applicable taxes and fees -- for your ticket.

U.S. Transportation Tax (domestic FET): airfares for travel within the 48 contiguous states include a 7.5% Federal Excise Tax (FET).

Passenger Facility Charges (PFCs): these charges are from the airports themselves, and are applied to the operations of those airports. The charge ranges in value and is set by the airport.

U.S. September 11th Security Fee: the Transportation Security Administration assess a September 11th Security Fee per passenger enplanement.

U.S. Domestic Flight Segment Tax: the US government taxes each passenger and each ‘segment’ (basically, every take-off).

Carrier Interface Charge: the standard fare price we display online includes a charge per passenger, per segment, that is assessed on tickets purchased through the website or our call center. The Discount Den fares we display online include a charge per passenger, per segment, that is assessed on tickets purchased through the website.

Service Fee: for each ticket booked through our Reservations Department on 801-401-9000, there will be a Service Fee which is calculated per passenger.

APHIS User Fee Passenger (international arrivals): This fee is levied by the United States Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) for international arrivals.

Immigration User Fee and Customs User Fee (international arrivals): These fees are levied by the United States Customs and Border Protection for international arrivals.

Mexico Tourism Tax (Derecho No Immigrante) and Mexico Departure Tax - TUA: these taxes are levied on passengers flying to and/or from Mexico on international flights, and differs depending on the airport.

Surcharges: The fare price we display online includes a charge per passenger, per direction, that is assessed on tickets to cover costs of providing a service including facility maintenance, fuel, security etc. These surcharges appear during peak holiday travel periods such as Thanksgiving and Christmas.